Utility Assistance

Assistance to Ease the Energy Burden
There are several types of utility assistance currently available through CAC that includes:

Utility assistance payments will be made directly to your utility provider and will be credited on your bill. Please read about each program to determine what you may be eligible to receive.

If you are unsure about which program is the best one for you and have questions, call us at (865) 637-6700.

LIHEAP

Low Income Home Energy Assistance Program (LIHEAP)

The Low Income Home Energy Assistance Program (LIHEAP) is one of the most critical components of our community’s social safety net. Home heating costs are a big part of every household’s budget. Combined with increasing food and gas prices, staying warm all through this winter could be very difficult.

LIHEAP provides heating and cooling assistance to roughly 8,000 households annually. If you are interested in getting help with your energy bills, you may want to see if LIHEAP can help you. To access the application checklist, use the button to the right.

Scroll down further to learn more about the different ways that you can apply in our “Application Checklist”. If you would like to apply online, you can use the “Access the TN Online Application Here”  button below.  You will need an email account to use the online portal. Once you create an e-mail account, you can begin the process of applying for LIHEAP online. You should expect to provide personal and financial information on yourself and persons living in your household throughout the application. You will also need to upload copies of required documentation.

IMPORTANT NOTICE FOR CRISIS ASSISTANCE: If you need immediate utility assistance, you must apply in person at our main office, located at 2247 Western Avenue between 8:00 am – 4:00 pm Monday – Friday, and you must provide a copy of your final notice as well as documentation that you have one of the following circumstance:

  • There is a child under the age of 6 in the home
  • At least 1 member of the household is aged 60 or older
  • At least 1 member of the household is disabled
  • Household has an unanticipated medical or major household expense
  • Household wage earner with at least a year of stable work history has lost their job within the last 12 months
  • Household wage earner has left the home in the last 45 days
  • Death of a wage earner within the last 12 months
  • Significant loss of work hours
  • Household wage earner is unable to work due to illness and does not receive pay for time away from work or sick leave pay

Scroll down to find the “Application Checklist” button to download your copy, or use the “Access the TN Online Application Here” button to apply online. You cannot apply online if you need immediate crisis utility assitance. Call us at (865) 637-6700.

Asistencia Por Crisis: Si necesita asistencia inmediata con su electricidad, Usted debe aplicar en persona. Utilice el botón “En Español” a continuación para obtener más información.

Eligibility Requirements:

Applicants may be assisted one time between October 2023 through September 2024 for LIHEAP Energy or Crisis Assistance, pending availability of funds or as other funds become available.  In order to qualify you must meet income guidelines. For households of greater than 8 people, call (865) 637-6700.

Household SizeMonthly Gross IncomeAnnual Gross Income
1$2,345.08$28,141
2$3,066.67$36,800
3$3,788.25$45,459
4$4,509.83$54,118
5$5,231.33$62,776
6$5,952.92$71,435
7$6,674.50$80,094
8$7,396.08$88,753
Required Application Documents (originals will not be accepted):
  • Copy of your most current utility bill.
  • Copy of valid state-issued photo ID of the applicant.
  • Copies of social security cards for all household members, unless the member is under 1 year of agge, then a birth certificate can be submitted.
  • Copy of proof of income for all household members 18 years of age and older. This includes wages from work, Worker’s Compensation, TANF, Families First, Social Security, Retirement / Pension, SSI, SSDI, Child Support, and any other source of income. Please note: bank statements cannot be accepted as proof of income.
  • Anyone in your household age 18 or older that does not have income will need to be listed on the self‐declaration of zero income form.
  • If you are currently employed, please provide copies of pay stubs (see the next line for how many) each showing full name, address, pay date, and gross payment amount.
  • If you are paid weekly: copies of 4 most recent pay stubs; bi-weekly: copies of 2 most recent pay stubs; monthly: copy of 1 most recent pay stub; semi-monthly: copies of 2 most recent pay stubs.
  • If you are receiving unemployment, please provide a copy of your maximum benefit letter.
  • Proof of military service (if applicable).

You can apply for LIHEAP today!

There are 4 different ways to apply:
Apply Online

You will need an email account to use the online portal. Once you create an e-mail account, you can begin the process of applying for LIHEAP online. You should expect to provide personal and financial information on yourself and persons living in your household throughout the application. You will also need to upload copies of required documentation.

  • You will be able to save the application and come back to it later.
  • Once you complete the application, you should be able to submit it online.
  • You will receive an emailed confirmation that your application has been submitted.
  • You may be asked to verify additional information after you submit.
  • You can check in on the status of your application by revisiting the online portal

IMPORTANT NOTICE FOR CRISIS ASSISTANCE: If you need immediate utility assistance, you must apply in person at our main office, located at 2247 Western Avenue between 8:00 am – 4:00 pm Monday – Friday. Read the “Application Checklist” found above for more information.

ASISTENCIA POR CRISIS: Si necesita asistencia inmediata con su electricidad, Usted debe aplicar en persona. Utilice el botón “En Español” de arriba para obtener más información.

Online Portal Here

Apply by Mail

Call us at (865) 637-6700 to request a copy of our application guide to be mailed to you.

When you get your application, fill it out completely and include information on all members of your household. You will also have to include required documents.

Include copies only of the required documentation. Do not send originals, they will not be accepted.

Mail the application via United States Postal Service to:

ATTN: LIHEAP OFFICE

P.O. Box 51650

Knoxville, TN 37950-1650

You may be contacted by CAC staff for additional information to complete your application.

IMPORTANT NOTICE FOR CRISIS ASSISTANCE: If you need immediate utility assistance, you must apply in person at our main office, located at 2247 Western Avenue between 8:00 am – 4:00 pm Monday – Friday. Read the “Application Checklist” found above for more information.

ASISTENCIA POR CRISIS: Si necesita asistencia inmediata con su electricidad, Usted debe aplicar en persona. Utilice el botón “En Español” de arriba para obtener más información.

Drop Off Application

Located at the main entrance of the Ross Building, 2247 Western Avenue, or at the East Neighborhood Center, 4610 Asheville Highway, Monday-Friday, between the hours of 8:00 am – 4:45 pm.

IMPORTANT NOTICE FOR CRISIS ASSISTANCE: If you need immediate utility assistance, you must apply in person at our main office, located at 2247 Western Avenue between 8:00 am – 4:00 pm Monday – Friday. Read the “Application Checklist” found above for more information.

ASISTENCIA POR CRISIS: Si necesita asistencia inmediata con su electricidad, Usted debe aplicar en persona. Utilice el botón “En Español” de arriba para obtener más información.

Make an Appointment

Appointments will only be scheduled if you are unable to complete your application on your own.

You will need to make an appointment to speak with staff in-person. To make an appointment, call us at (865) 637-6700.

You will need to bring the required application documents to your appointment in order to complete the application.

IMPORTANT NOTICE FOR CRISIS ASSISTANCE: If you need immediate utility assistance, you must apply in person at our main office, located at 2247 Western Avenue between 8:00 am – 4:00 pm Monday – Friday. Read the “Application Checklist” found above for more information.

ASISTENCIA POR CRISIS: Si necesita asistencia inmediata con su electricidad, Usted debe aplicar en persona. Utilice el botón “En Español” de arriba para obtener más información.

LIHEAP Application Packet

Use the button to the right to download your LIHEAP application packet. It includes:

  • Income qualification chart
  • Required documentation checklist
  • Fillable LIHEAP application form
  • Fillable LIHWAP application form
  • Self-declaration of zero income form
  • Self-employment income form
  • Customer Grievance Procedure

LIHWAP

Low-Income Home Water Assistance Program (LIHWAP)

PLEASE NOTE: As of March 31, 2024 this program is no longer available.

LIHWAP was a limited-time program and has now ended. Requests for water assistance were accepted through March 31, 2024 and all funds are now exhausted. If you have questions please call us at (865) 637-6700.

 

Project HELP

Project Help is an emergency energy assistance program that provides temporary assistance for people in need living within the KUB service area, regardless of the energy source in their home (electricity, natural gas, propane, heating oil, wood, or coal).

In order to qualify, you must have a final utility notice and meet income guidelines:

Household SizeANNUAL Gross Income
1From $19,141 up to $38,280
2From $25,861 up to $51,270
3From $32,581 up to $65,160
4From $39,301 up to $78,600
5From, $46,021 up to $92,040
6From $52,741 up to $105,480
7From $59,461 up to $118,920
8From $66,181 up to $132,360

To apply for Project Help, please call the LIHEAP office at (865) 637-6700.