Social Services

CAC Social Services walks alongside clients to provide case management and care services including finding housing, neighborhood resources, employment, higher education, academic tutoring, and mentorship.  We work alongside clients to help them set personal goals to meet their needs and advocate to eliminate barriers in their path to success.

Services Include:

Applicants must meet income and other eligibility requirements for all of these services.

We are located in the Ross Building, 2247 Western Avenue

Office: (865) 544‐5200 | Fax: (865) 637‐9146

Homeward Bound

Individuals, families, and unaccompanied youth experiencing homelessness are provided supportive services and case management so they can obtain or retain housing and achieve stability. Services include housing placement, education and employment assistance, advocacy, and connection to resources.

Families in Need

This HUD-funded case management program offers re-housing services to families with children who live in shelters, streets, hotels paid for by charitable organizations, cars or other places not meant for human habitation.

REACH

HUD-funded street outreach and case management assists the chronically homeless living in camps, vehicles, and under bridges to access emergency shelters and/or safe housing.

Elizabeth’s Home

This HUD-funded re-housing program offers financial support and case management to families who live in shelters, streets, hotels paid for by charitable organizations, cars or other places not meant for human habitation for up to 24 months as they transition from homelessness to permanent housing.

Youth WINS

Unaccompanied youth ages l8-24 (including those in high school) who struggle with housing insecurities or homelessness are provided outreach and comprehensive guidance to help them access housing, education and job resources. YAB sponsor.

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Youth Advisory Board (YAB)

Empowering youth through leadership and engagement, YAB members advise community leaders on the diverse challenges homeless youth face and impact community change.

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Project LIVE

Living Independently through Volunteer Efforts

Individuals age 60 years and older who are low-income are assisted in securing and maintaining housing through case management. Case management begins with an in-home assessment that identifies the senior’s strengths and the needs they have that keep them from being fully independent.

After an assessment, the case manager creates goals with the senior and recommends a plan. The “care plan” defines the tasks of the case manager and those of the senior receiving care. The case manager, working alongside the senior and any family members he or she may have, assists the client in accessing community services.

Project LIVE also has limited assistance to pay for minor home repairs or safety modifications that are needed.

The program welcomes volunteers (individuals or groups) when possible to perform minor home repairs, house cleaning and decluttering, yard clean up and maintenance, and similar tasks. Volunteers can work flexible schedules, including weeknights and weekends.

Please call (865) 524-2786 for referrals to Project LIVE or for more information.

Follow Along with Us

Neighborhood Centers

Located in East, South and West Knoxville neighborhoods, individuals and families are helped to achieve and maintain stability through connection to community resources. The Centers host multiple community group meetings and offer educational, employment, and other financial assistance options. All Centers are open Monday through Friday from 8:00 am – 4:45 pm. 

East Center:

4610 Asheville Hwy
Knoxville, TN 37914

Phone: (865) 546‐5125

Fax: (865) 637‐3641

West Center:

2247 Western Ave
Knoxville TN 37921

Phone: (865) 524‐3345

Fax: (865) 637‐3376

South Center:

Calls Only; No Walk-ins at this time

522 Maryville Pike
Knoxville, TN 37920

Phone: (865) 577‐7591

Fax : (865) 609‐7035

Workforce Development

Workforce Development offers a variety of programs designed to assist all job seekers and to help employers to meet their hiring needs.

Workforce Connections

Job seekers interested in assistance from Workforce Connections are encouraged to attend our weekly orientation each Monday from 1‐2pm.

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Re-Connections

Re-Connections helps justice-involved individuals seek employment and community resources in order to re-integrate into the community.

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Ticket to Work

Disability beneficiaries who wish to reenter the workforce are connected to employment. Located at American Job Center.

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Connect 3E

CAC transportation can connect employees to employers.

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Additional Services

Access to Benefits (A2B)

A2B takes any referral from a CAC case manager whether or not they are homeless or in danger of being homeless. The referral must have a serious mental illness, medical impairment and/or co-occurring substance abuse disorder. The referrals come from the Neighborhood Centers, Grandparents as Parents, VITA and Office on Aging.

Phone: (865) 544‐5200

Fax: (865) 637‐9146

Families Together Academy

Facilitates free, family-oriented, on-site and/or virtual classes that vary monthly, and include Knox County court-approved certification classes, such as Anger Management and Parenting.

Resilient Families

Offers a whole-family, two-generational approach where we assist adults with children to move from crisis to stability and long-term, financial self-sufficiency by offering comprehensive assistance addressing employment, education, childcare, transportation, and more.

Tutoring and Mentoring

Offers tutoring for K-6th Graders in Mathematics and English Language Arts at the East Neighborhood Center. Classes meet on-site.

Transforming Western

CAC has partnered with the Knoxville-Community Development Corporation to serve as the “People Lead” for the Department of Housing and Urban Development’s (HUD) Choice Neighborhood Grant. In October 2022, HUD announced the Western Heights Neighborhood as one of four communities chosen nationally to receive federal funding. The initiative focuses on the neighborhood, housing, and people.

CAC serves as the People Lead and is organizing partnerships to drive change and improved services for residents living in the community. As the People Lead, CAC will work to empower and support the residents of Western Heights as they strive to improve their education, health, youth opportunities, economic stability, and food security. Specifically, we will provide case management and community programming. For the full plan, you can visit: https://www.engagetheteam.com/western

Lisa.Higginbotham@knoxcac.org
You can also check out our calendar and current events on Facebook.

Our Impact

households received case management

households avoided eviction to maintain housing

households secured safe, permanent housing

individuals secured steady employment

individuals achieved an educational certificate or diploma

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