Western Heights Case Manager

Jun 13, 2024 | Job Opening

A front-line case management position working with residents in the Western Heights community to develop comprehensive strategies for achieving self-sufficiency. Conduct interviews and provide counseling; refer clients to other community agencies for support services and training; monitor client progress; provide follow-up services and crisis intervention if indicated; maintain records; and make reports.

Qualifications: A combination of education and work experience in social work, human services, adult education, or related field may be substituted for the degree. Must have a reliable automobile and insurance for daily use (mileage reimbursed). Background check and physical required. This is a full-time position.

Salary: $37,562/ $18.06 per hour depending on qualifications. Excellent benefits including employer paid health insurance, life insurance, contributions to pension plan, co-pay dental insurance, vacation days, sick leave and generous holidays.

Resumes may be emailed to: CACHR@knoxcac.org

See complete job description below.

An Equal Opportunity Employer


Job Title: Western Heights Case Manager

Summary: An employee in this position receives supervision from the Western Heights Program Manager. An individual in this position maintains a caseload and provides comprehensive case management services to low-income families living in Western Heights participating in the Choice Neighborhood Transforming Western Initiative. Work performed involves interviewing clients, assessing client and family needs, developing client assistance plans, providing comprehensive case management, tracking services and goal achievement, and assisting individuals and families to achieve self- sufficiency. Candidate must be able to work a flexible schedule that may include occasional evenings or weekends. Candidate must be able to work closely with multiple volunteers, staff, partners, service providers, and a diverse customer base.

Essential Duties and Responsibilities:

  • Maintains a 1:35 household case load that includes the head of household and their household members.
  • Interviews clients directly to identify problems and assess needs through scheduled appointments, home-visits, walk-ins and by telephone.
  • Determines eligibility of client to receive services and refers client to various programs and services.
  • Counsels and develops with the clients a comprehensive case plan to assist the individual or family in maintaining independence and working toward self-sufficiency.
  • Based on assessment, refer clients for basic life essentials, higher education, GED, vocational training, employment, healthcare, mental health wellness, substance misuse recovery and educational supports for children in the home.
  • Assists client in completing benefits forms and appeals.
  • Arranges transport of clients to and from services as indicated.
  • Plans and facilitates additional life skills workshops that are needed to meet the needs of clients that includes parenting support groups, financial literacy, and other workshops based on neighborhood need.
  • Serves as liaison between client and service providers when necessary and advocates on behalf of client.
  • Participates in team meetings with case management and property management.
  • Coordinates household relocation plan in collaboration with Choice Neighborhood housing partners and consultants.
  • Creates flexibility to working hours in order to attend community events and engage with clients.
  • Monitors and tracks client’s progress toward meeting the objectives of the Choice Neighborhoods People plan through regular client contact and documentation throughout the duration of the 6-year project.
  • Uses computer to maintain records, make reports, and compile data.
  • Maintains up to date information about available services, requirements, and case management skills and procedures.
  • Perform other duties as assigned.

Knowledge and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

  • Knowledge of the mission of CAC and the mission and goals for the Transforming Western Project.
  • Knowledge of social service resources in the community.
  • Knowledge of case management methods and skills.
  • Ability to communicate effectively both orally, in writing, and interpersonally.
  • Ability to function as part of a team and hold privileged information in a professional and confidential manner.
  • Ability to ascertain facts by personal contact, observation, and examination of records and reports.
  • Ability to perform basic math functions.
  • Ability to prepare accurate reports and plans.
  • Familiarity with computers and Windows software.

Preferred Qualification: Graduation from an accredited four-year college or university with a major in social work, human services, adult education or related field and one year of related experience. An equivalent combination of related work experience and/or education may be substituted for the education requirement. Knowledge of Knox County and its geographic environs and community resources is desirable. Must have a valid Tennessee driver’s license and a reliable automobile for daily use (mileage reimbursed).

Salary: Skill Level 7