As part of the Homeward Bound program, work with individuals who are experiencing homelessness to develop strategies for achieving housing stability. Conduct interviews and provide counseling; refer clients to other community agencies for support services and training; monitor client progress; provide follow-up services and crises intervention if indicated; assist with job placement; maintain records; and make reports.
Qualifications: Four years of college in social work, human services, adult education, or related field and at least one year of related work experience. A combination of education and work experience may be substituted for the education requirement. Must have a reliable automobile, valid driver’s license and insurance for daily use (mileage reimbursed). Preferred qualifications include degree and two years related work experience. Bilingual applicants preferred.
Salary: $38,493+ depending upon qualifications. Excellent benefits including employer paid health insurance, life insurance, contributions to pension plan, co-pay dental insurance, vacation days, sick leave days, and generous holidays.
Email your resume and CAC job application to cachr@knoxcac.org or apply using our online form. Note: Emailed resumes sent as attachments must be provided in Microsoft Word or PDF format.
See complete job description below.
An Equal Opportunity Employer
KNOXVILLE-KNOX COUNTY COMMUNITY ACTION COMMITTEE
SOCIAL SERVICES DEPARTMENT
HOMEWARD BOUND
JOB DESCRIPTION
Job Title: Outreach Case Manager
Summary: This is a professional position under general supervision of the Social Services Director. Works with homeless and chronic homeless individuals. Duties include interviewing clients, assessing client and family needs, developing assistance plans, providing comprehensive case management, and referring clients to other community agencies for services.
Essential Duties and Responsibilities:
- Conduct outreach activities in camps, on the streets, shelters, or other places not meant for human habitation.
- Interview and engage clients, collect eligibility information, determine eligibility for services.
- Assist and participate in the applicant’s initial assessment and eligibility review, decide and advise applicants regarding program participation.
- Counsel and develop with clients a Housing Assessment and Stabilization Plan to identify barriers to housing and services needed to overcome barriers.
- Recommend and authorize the provision of appropriate support services and other expenses for participants. Coordinate with fiscal services and follow-up with participants to ensure that the services are provided and used.
- Refer clients to appropriate CAC or other community agencies for training and support services.
- Coordinate and communicate with other agencies and service providers to accomplish goals as outlined in the service plan.
- Attend and participate in monthly Community Outreach Team Meetings, and CHAMP (Coordinated Housing, Assessment, Match Plan) Meetings.
- Assist participants in secondary plan making and problem-solving.
- Provide advocacy services for clients when necessary.
- Assist clients in making application for government and other benefits and appeals.
- Transport occasionally difficult clients in one’s own car when appropriate.
- Set-up and/or maintain computerized record keeping and reporting into Homeless Management Information System as required by the funding source.
- Responsible for all paperwork necessary to document plan and implementation, case management services provided, enrolled and termination.
- Collect participant documentation and complete monthly reports to unit director.
- Maintain a designated caseload and maintain case files including, HMIS files.
- Maintains appropriate contact with each participant and monitors progress throughout enrollment.
- Responsible for timely case recording, including update of comprehensive client plans as needed and every 90 days at a minimum.
- Utilize computer to access HMIS, and record activities.
- Participate in and/or initiate staff conferences to develop service plans as needed.
- Provide referrals to job placement services when necessary.
- Assist with the application of mainstream benefits.
- Dispense bus tickets, gasoline vouchers, and furniture vouchers. Assist with inventory of donated items.
- Performs other duties as directed by the unit director.
Knowledge and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.
- Extensive knowledge of community resources related to services to the homeless population.
- Ability to prepare accurate reports and plans.
- Must be computer literate and familiar with common computer word processing, spreadsheet, and database software.
- Must have a reliable automobile, valid driver’s license and insurance for daily use (mileage reimbursed).
- Knowledge of counseling and case management methods and skills.
- Ability to communicate effectively both orally and in writing.
- Ability to evaluate situations and make decisions.
- Ability to teach and model problem solving.
- Ability to ascertain facts by personal contact, observation, and the examination of records.
- Ability to write accurate reports, business correspondence, and plans and procedures.
Education and Experience: Bachelor Degree in social sciences or related field and at least one-year work experience in a related field. An equivalent combination of related work experience and education may be substituted for the education requirement. Bilingual applicant preferred.
Preferred Qualifications: Bachelor Degree and two years related work experience.
Salary: Skill Level 7, Step 6