An employee in this classification receives direct supervision from the Client Services Manager for Housing & Energy Services. They will also work closely with and receive direction from the Program Support and Compliance Manager. An individual in this position performs a variety of clerical and administrative tasks.
Resumes may be emailed to: CACHR@knoxcac.org
See complete job description below.
An Equal Opportunity Employer
KNOXVILLE-KNOX COUNTY COMMUNITY ACTION COMMITTEE
Housing & Energy Services
Job Title: Program & Administration Assistant
ESSENTIAL DUTIES & RESPONSIBILITIES
- Serve as the first point of contact by answering a multi-line telephone, receiving visitors, and providing routine information and assistance regarding department programs.
- Perform data entry and assist in developing and in maintaining computer databases and spreadsheets used to collect, organize, and produce necessary statistics, and reports.
- Communicate with potential applicants, pre-screen for minimum eligibility, and place on appropriate program waiting lists.
- Address and resolve client concerns related to eligibility, scheduling, warranties, and quality of services.
- Refer clients to appropriate CAC staff or community agencies for additional support and services as needed.
- Track and follow up on client concerns as needed to ensure timely resolution and clear communication.
- Conduct client satisfaction surveys and document feedback.
- Assist in application preparation by utilizing internet-based resources and databases to gather required program documents.
- Contact applicants to schedule, confirm, or remind them of upcoming appointments.
- Use computer software to prepare program documents and written client communication.
- Assist in maintenance of client files and administrative records.
- Contact vendors to order materials and office supplies.
- Review staff time and mileage records for accuracy and submit documents to the finance unit.
- Assist in collecting data necessary for the compilation of financial, participant, and programmatic reports.
- Attend required meetings.
- Perform other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Excellent organizational skills.
- Proficient in Microsoft Excel and Word.
- Ability to address inquiries in a professional manner, using sound judgment in answering questions and referring visitors to appropriate staff members.
- Ability to research and problem-solve independently, with the professional judgment to know when to escalate issues or seek expertise.
- Ability to work independently, managing time and duties efficiently and with a team.
- Ability to handle detailed work with accuracy, keep records up to date, and prepare accurate reports.
- Ability to work well with supervisors, co-workers, and the public.
- Ability to handle multiple tasks and to work well with diverse people.
- Ability to lift and carry up to twenty-five pounds.
- Ability to communicate effectively in both oral and in written form.
- Ability to carry out instructions furnished in written, oral, or diagram form.
- Knowledge of modern office practices, procedures, and equipment.
Applicants should be a High School graduate or equivalent. Obtain proficiency in standard word processing and spreadsheet software. Prior related work experience and data entry skills. Prefer two years prior customer service-related work. Must be able to operate a variety of office equipment. Workers eligible under HUD’s Section 3 requirements are encouraged to apply for this position.
COMPENSATION AND BENEFITS
CAC offers an excellent benefits package including:
- Employer-paid health insurance
- Life insurance
- Pension plan contributions
- Co-pay dental insurance
- Paid vacation, sick leave, and generous holidays
SKILL LEVEL: 6, Starting at $15.81 hour/$30,829.50 annually