The Client Services Manager works under the direct supervision of the Director of Housing & Energy Services and is responsible for overseeing client intake, eligibility determination, and service delivery. This role ensures clear communication with clients, high levels of customer satisfaction, and compliance with all program and grant requirements. The position also supports program performance by monitoring intake targets, expenditures, and reporting, while providing supervision and guidance to Client Services staff. This role requires strong administrative, organizational, and interpersonal skills, along with the ability to manage multiple programs and priorities effectively.
Salary: Starting Salary $45,786 ($23.48 hourly), depending on qualifications. Excellent benefits including employer paid health insurance, life insurance, contributions to pension plan, co-pay dental insurance, vacation days, sick leave and generous holidays.
Email your resume and CAC job application to cachr@knoxcac.org or apply using our online form. Note: Emailed resumes sent as attachments must be provided in Microsoft Word or PDF format.
See complete job description below.
An Equal Opportunity Employer
KNOXVILLE-KNOX COUNTY COMMUNITY ACTION COMMITTEE
HOUSING AND ENERGY JOB DESCRIPTION
Job Title: CLIENT SERVICES MANAGER FOR HOUSING AND ENERGY
Essential Duties and Responsibilities:
- Oversee and approve client eligibility and intake processes.
- Assist clients with applications and ensure all required documentation is collected and maintained.
- Ensure client files and databases are accurate, complete, and compliant with funding requirements.
- Monitor and ensure achievement of program intake targets and performance goals.
- Track grant performance, expenditures, and reporting requirements to ensure compliance.
- Generate required reports and maintain accurate program data.
- Address and resolve client concerns related to eligibility, scheduling, and quality of services.
- Coordinate activities across Housing & Energy programs to ensure efficient and effective service delivery.
- Supervise Client Services staff in coordination with the Director, including oversight of documentation and time allocations.
- Assist in developing and updating procedures, forms, and program materials.
- Support preparation for program monitoring, audits, and funding agency reviews.
- Maintain positive working relationships with funding agencies and stakeholders.
- Assist the Director with program planning, funding proposals, and responses to agency requests.
Knowledge and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.
- Knowledge of intake processes and CAC Housing & Energy programs.
- Understanding of grant and contract management requirements.
- Ability to interpret and apply program policies and procedures.
- Strong verbal and written communication skills.
- Ability to build and maintain effective relationships with clients, staff, and partners.
- Strong organizational skills with attention to detail and accuracy.
- Ability to manage multiple tasks and prioritize effectively.
- Ability to assess situations and make sound decisions.
- Proficiency in Microsoft Office (Excel, Word) and standard office systems.
- Basic math skills and data entry accuracy.
- Bachelor’s degree in education, social work, human services, or a related field; or an equivalent combination of education and experience.
- Minimum of two (2) years of related experience; supervisory and program management experience preferred.
- Valid Tennessee driver’s license and reliable transportation (mileage reimbursed).
COMPENSATION AND BENEFITS
CAC offers an excellent benefits package including:
- Employer-paid health insurance
- Life insurance
- Pension plan contributions
- Co-pay dental insurance
- Paid vacation, sick leave, and generous holidays
SKILL LEVEL: 10 Starting at $23.48hr/$45,786.00 annually