Energy and Community Services

Energy & Community Services


Important changes have occurred in the LIHEAP program.  Please review the information below to see how these changes may affect you!

LIHEAP is designed to provide assistance to eligible low-income households for their home energy costs. Eligible applicants may receive assistance from LIHEAP one time per year.  LIHEAP’s program year will begin on October 6, 2014 and will end on September 30, 2015.  Program income guidelines have also changed.

LIHEAP offers two types of assistance: Regular Energy Assistance and Crisis Energy Assistance.  Persons applying for Regular Energy Assistance will receive funds within 90 days of submitting a completed application.  Persons applying for Crisis Energy Assistance and demonstrating a documented acceptable Uncontrollable Circumstance will receive funds within 48 hours of submitting a completed application.

In order to apply for assistance, please fill out an application and submit it to the appropriate intake site.

If you have further question, please call our office at (865)637-6700.



Project Help is an emergency heating assistance program for eligible low-income people who need temporary help with their heating bills. Visit KUB’s website for more information, or follow Project Help on Facebook.

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Helpful Information

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What are the income guidelines for LIHEAP?

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More Information

2247 Western Avenue
Knoxville, TN
(865) 637-6700
Fax: (865) 637-2953



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